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Returns & Cancellations

Defective Items:

Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform yes2condom at the earliest. The return process of the product may be restricted by depending on the nature and category of the product.

If an item is found defective, please get in touch with our customer care on or call us on 9999566366 within 48 hours of receipt of the product. When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue either a full refund, yes2condom Cash (store credit) or a different item in exchange, as per your request. If your order is not proper, please do not open any packaging inside, any defective and torn packaging may not be eligible for replacement.

Please note that replacements are subject to availability of the particular product.

Returns :

In order to return any products sold through the Website,You are required to comply with the below mentioned conditions

  • Please notify yes2condom of receipt of a damaged/ defective product/serviceithin 7 days of delivery to You. If you are unable to do so within 7 days, yes2condom shall not be held liable for the failure to replace the order.
  • Products should be unused and intact .
  • Yes2condom will arrange pick-up of the damaged/defective product through its own logistics partner. In the event yes2condom is unable to do so, yes2condom will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with yes2condom;.
  • Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
  • The returned products are subject to verification and checks by yes2condom in order to determine the legitimacy of the complaint/ return.
  • Any disputed non-delivery claims shall be supported with POD and invoices agaisnt that order

In the event the return of a product is duly accepted by yes2condom , the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to your account wallet. You may make another purchase using these credits. There would be no cash refund on the cancelled orders. Some category of clothing products (viz. lingerie, under wears, play wears etc.) may not be eligible for refunds unless there is size issue or manufacturing defect. Refund request is subject to approval by credit manager. This is strictly due to hygiene reasons. Please ensure you are ordering to the right size. In case there is size issue, the product is eligible for returns if unused. Any undergarments if used or tried before return shall not be eligible under return policy. If Y2C is unable to replace the product with manufacturing defect or returned for various valid reasons, refund shall be processed to your account for the given amount.

  • Orders paid online will be refunded within 7-21 working days through the online account
  • For Cash on Delivery payments, You will be provided with a refund credit in your account
  • If the product can be repaired by the service centre, Yes2condom would get the same repaired and send it back to You.
  • A promo code, once used shall not be refunded in case of cancellation of order either by customer or Yes2condom.
  • No refunds shall be accepted if the refund request is not made within 7 days of product receipt.
  • Duplicate orders will get refunded within 7 business days via online or any other available medium


Cancellation by Yes2condom: There may be certain orders that yes2condom is unable to accept and must cancel. yes2condom reserves the right, at yes2condom's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by yes2condom's credit and fraud avoidance department. yes2condom may also require additional verifications or information before accepting any order. yes2condom will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or yes2condom.

Cancellation by the User: In case of requests for order cancellations, yes2condom reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if yes2condom receives a cancellation notice and the order has not been processed/ approved by yes2condom, yes2condom shall cancel the order and refund the entire amount to You within a reasonable period of time. yes2condom will not be able to cancel orders that have already been processed. yes2condom has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by yes2condom and accept yes2condom's decision regarding the cancellation.

Yes2condom reserves the right to cancel any orders that classify as 'Bulk Order' as determined by yes2condom as per certain criteria. Any yes2condom cash or Promo Code used for placing the 'Bulk Order' will not be refunded as per this cancellation policy. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, which may not be exhaustive, viz:

  • Products ordered are not for self-consumption but for commercial resale.
  • Multiple orders placed for same product at the same address
  • Bulk quantity of the same product ordered
  • Invalid address given in order details e. Any malpractice used to place the order.


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