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Help Center

How can I find out if Yes2condom.com delivers to my PIN Code?

You can find out if Yes2condom.com delivers to your PIN Code using the courier serviceability tool located on the right side on all product detail pages. Please enter your PIN code into the tool and choose your mode of payment to get this information.

The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How long does it take for an order to be delivered to me?

We deliver most of our orders within 7 days from the order date. You can find out how long we will need to deliver your order to your specific pin code using the courier serviceability tool located on the right side on all product detail pages.

Does Yes2condom.com deliver products outside India?

No. At this point, Yes2condom.com delivers products only within India.

How can I pay for my order at Yes2condom.com?

We support the following payment options at Yes2condom.com:

·         Cash On Delivery (available in select pin codes)

·         Credit Card

·         Debit Card

·         Net banking

How does the COD (Cash on Delivery) payment option work?

Cash on Delivery allows you to pay for your order with cash at the time of delivery. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.

I am being charged a VAT amount on my order. What is VAT?

Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. VAT will have to borne/paid by the ultimate consumer of the product.

If I cancel my order will the VAT amount charged be refunded?

Yes. If you cancel the order, the applicable VAT amount will also be refunded to your Yes2condom cashback account.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery(COD) payment option on the payment page to place your order.

If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

Can I apply a coupon or discount on the gift wrapping charge?

No. Discounts and coupons are not applicable on the gift wrap charge.

I don't want to receive any e-mails from you anymore. What should I do?

Sorry if we have been bothering you.
You can unsubscribe from our e-mails by clicking the ‘Unsubscribe’ link at the bottom of the e-mail you have received from us. 

I am concerned about the privacy of my personal information I have shared with yes2condom.

We understand that you value your privacy, and we respect it. yes2condom is committed to maintaining complete confidentiality and privacy of the data that you share with us. 

If I return the purchased product will the VAT amount charged be refunded?

Yes. If you return the product the applicable VAT amount will also be refunded to your Yes2condom cashback account.

Can I use Yes2condom.com to send gifts to others?

Yes, you can use Yes2condom.com to send gifts to others. For an additional charge of Rs. 30, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.

Who can return the gift?

Both the sender and the recipient can put in a request to return the gift item. The gift recipient can call our customer support to return a gift item. The refund amount will be credited to the sender's Cashback account.

Please note that when you return an item, the gift wrap charges are not credited back.

Will the pricing, discount and payment information be displayed on the package sent to the recipient

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.